Heath Square
Solving the utility challenge in temporary accommodation
Heath Square, a converted office block operated by Base One in partnership with Mid Sussex Council, provides high-quality temporary accommodation. Redeveloped into six self-contained flats, it incorporates renewable technologies for maximum energy efficiency.
Billing in this setting is complex. With high tenant turnover, residents facing challenging circumstances, and communal renewable-powered heating and hot water, a flat-rate system wouldn’t work. The landlord needed accurate, usage-based billing, the ability to manage frequent void periods, and automated payment collection to reduce staff workload.
The MyUnit solution
MyUnit installed a pre-payment sub-metering system for electricity, hot water, cold water, and heat. Each flat is individually metered, letting tenants track usage and pay via the MyUnit web app.
The fully outsourced, regulation-compliant solution has saved Base One time, improved cost recovery, and increased transparency between landlord and tenant.
£10 emergency credit
Friendly hours to prevent disconnections overnight or on weekends
Additional support for the most vulnerable tenants
65%
of utility costs recovered, up from 23% before MyUnit
3 days
of admin saved per month through automated reconciliation
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Tenants more engaged with usage and responsive to energy-saving tips
“We’ve been longing for a solution like MyUnit for years. It’s solved all our challenges managing utilities for this tenant group, and we’re now exploring other properties to work with the team on. The whole process from our first conversation to installation was easy.”
-Jessica, Heath Square
Premium House
Full utility recovery for a refurbished private block
Premium House, a refurbished 16-flat residential block in Worthing, is managed by Dim West in partnership with Taylor Michael. With tenants on two-year leases, the team needed a seamless, future-proof utility solution. As individual mains meters weren’t possible, a flexible sub-metering system was required, along with fully outsourced management and bulk bill reconciliation to ease internal workloads.
The MyUnit solution
MyUnit installed a full electricity-only sub-metering system across all 16 flats, providing:
Individual tenant dashboards for real-time usage tracking
Automated billing, payments, and balance reconciliation
Monthly landlord reports to reconcile against the bulk bill
100%
of billed electricity recovered
4 days
per month of admin saved
6 weeks
Launched within 6 weeks of onboarding
“I’m really impressed with this. MyUnit even picked up extra consumption on the 4th floor for things like lifts that weren’t part of tenant usage. The monthly report shows exactly how much we owe the utility supplier, what’s been recovered, and what’s rolling over to future bills. It’s made utility management seamless. I just wish we’d used MyUnit sooner.”
— Landlord, Dim West Ltd