Heath Square

Solving the utility challenge in temporary accommodation

The property:

  • Office block converted into six self-contained flats

  • Provides high-quality temporary accommodation

  • Operated by Base One in partnership with the local authority

  • Includes renewable technologies for maximum energy efficiency

The challenge

Tenants frequently moved in and out and often faced challenging life circumstances, which made a flat-rate billing system unsuitable. The landlord required accurate, usage-based billing to give tenants control over their costs, along with the ability to manage frequent void periods and automated payment collection to reduce staff workload.

The MyUnit solution

MyUnit installed a pre-payment sub-metering system for electricity, hot and cold water, and heat. Each flat is individually metered and tenants pay online.

The fully outsourced, regulatory-compliant solution saved Base One time, improved utility cost recovery, and put tenants fully in control of their usage and therefore costs.

£10 emergency credit

Friendly hours to prevent disconnections overnight or on weekends

Additional support for the most vulnerable tenants

75%

of utility costs recovered, up from 23% before MyUnit

3 days

of admin saved per month through reconciliation against the bulk bill

15%

Reduction over two months of tenant energy usage

“We’ve been longing for a solution like MyUnit for years. It’s solved all our challenges managing utilities for these social housing tenants, and we’re now exploring other properties to work with the team on. The whole process from our first conversation to setup was easy.”

-Karl Edwards, Director, Base One Holdings

 

Premium House

Full utility recovery for a refurbished private block

The property

  • A recently refurbished private residential block in Worthing with 16 modern flats

  • Managed by the landlord in partnership with lettings agent Taylor Michael

  • Majority of tenants moving in on two-year assured shorthold tenancies

  • Required a seamless, future-proof solution to manage utilities from when the first tenant moved in

The challenge

Installing individual mains meters wasn’t possible during the refurbishment, so a sub-metering solution was required, one that could be rolled out flexibly as new tenants moved in. The landlord also wanted the entire process outsourced, including balance reconciliation against the bulk supply bill, to reduce pressure on the internal team.

The MyUnit solution

MyUnit installed a full electricity-only sub-metering system across all 16 flats.

Automated billing and payment collection per tenant

Individual tenant dashboards for real-time usage tracking

Monthly landlord reports to reconcile against the bulk bill

100%

of billed electricity recovered

4 days

per month of admin saved

6 weeks

Launched within 6 weeks of onboarding

“I’m really impressed with this. MyUnit even picked up extra consumption on the 4th floor for things like lifts that weren’t part of tenant usage. The monthly report shows exactly how much we owe the utility supplier, what’s been recovered, and what’s rolling over to future bills. It’s made utility management seamless. I just wish we’d used MyUnit sooner.”

— Landlord