Get it wrong,
pay the price
As a landlord, you’re responsible for how you manage utilities fairly for your tenants. We make it easy to stay one step ahead of changing utility regulations.
Bill at cost, show your sums
You're required to charge tenants only what your supplier charges you for energy kWh, standing charge, and 5% VAT. We track everything automatically and give you full visibility, so you can always show the sums.
“The reseller should be in a position to explain how each purchaser's share has been calculated.”
Offer energy saving tips
Suppliers are expected to help tenants reduce their energy use and costs. We align with this and our platform delivers smart, practical advice directly to tenants and enables them to see what they have saved.
“prompting that Domestic Customer to consider ways to be more efficient and/or flexible in how and when that Domestic Customer consumes electricity.”
- Download Ofgem standard conditions of electricity supply licence, August 2025
Use friendly hours and emergency credit
If a tenant runs out of credit, their electricity will switch off on the next weekday between 10am-4pm. We offer £10 emergency credit per tenant.
“The licensee must offer Emergency Credit and Friendly-hours Credit”
- Download Ofgem standard conditions of electricity supply licence, August 2025
Protect vulnerable tenants
Supporting vulnerable tenants isn’t optional, it’s the right thing to do. Fair billing, flexible payments, and inclusive tools are built into everything we do.
“Consumers in vulnerable situations should have access to inclusively designed innovative solutions that help transition to a digitalised, decarbonised and decentralised energy system”
Changing heat regulation
Government consultations are ongoing, and final requirements have not been confirmed. The points below reflect what is currently being discussed and should not be taken as definitive legal or regulatory advice. The consultations cover, amongst other areas:
-
Reviewing your portfolio:
Auditing properties to determine whether sites could be classed as exempt or regulated, and keeping evidence of why you believe exemptions apply. -
Preparing for registration:
By 26 January 2027, landlords operating regulated heat networks may need to register with Ofgem as a supplier or operator. -
Updating tenancy agreements:
Ensuring contracts clearly set out how charges are calculated, what rights tenants have, and complaint routes (e.g., referral to the Energy Ombudsman). -
Planning for transparent billing:
For regulated networks, separating (“unbundling”) heat charges from general service charges and installing meters to enable billing based on consumption. -
Upgrading for efficiency and decarbonisation:
Planning upgrades to meet minimum efficiency standards and starting to chart a path to decarbonise heat supply.
This information is indicative and for information only pending the outcome of ongoing consultations.